Terms and Conditions
Terms and conditions of service for Perth Hills Bathroom Renovations (PHBR) services. By approving your quote, and employing the services of Perth Hills Bathroom Renovations, you agree that you have read and agree to the terms and conditions below.
QUOTE EXCLUSIONSQuotations are based on standard sized tiles 200/200, 300/300, 300/600, 600/600. Smaller/larger tile sizes or intricate layouts may incur higher charges.
Quote does not include painting or unforeseen structural issues.
This quotation does not include assembly of fixtures such as vanities. If a vanity is flat-packed or requires assembly then an additional charge will be added.
IMPORTANT – Any changes of design, layout or fixtures will incur quote variations.
PAYMENT TERMSPayment can be made by cash or direct deposit. On acceptance of the quote, you agree to the following payments;
Deposit of no less than 25% invoiced two weeks prior to commencement,Progress payment of 25% invoiced on completion of waterproofing,Progress payment of 25% invoiced on completion of tiling,Final payment of 25% invoiced on job completion.
Late payments will incur interest charges. If your payment is more than 30 days late, we may utilise the services of debt collection.
ACCESSWe make every attempt to keep your pet secure, but take no responsibility for unrestrained pets.
Tradesmen require many vehicle trips during the workday so it is important that we can get in and out of the property freely and have parking close by. Please advise if there will be any issues with property access.
DRYING TIMESTiling, waterproofing, silicone and epoxy work general requires 48 hours minimum to ‘settle’ before it can be used. Keep the area clean, dry, and free of traffic for 48 hours or warranty becomes void.
WEATHERWeather may affect your work – delays are possible during severe thunderstorms or wet weather. Outdoor areas are often delayed due to rain, this includes balconies, any outdoor grouting or re-grouting work, tiling and waterproofing.
Clients are advised we may need to set up electrical tools outdoors and undercover if its raining. We request clients ensure we have access to a powerpoint either directly outside, in a garage or with an extension lead running into the yard or balcony.
WATERPROOFINGFor all waterproofing jobs, fresh primer, waterproofing, or at any stage in the project – no touching, walking on, or using the area at all.
OTHER TRADESClients are advised to be sure that access to the area will be clear for working. Ensure that your tradesmen will not be ‘working over each other’ to avoid delays.
If we are required to return to the job for incidents surrounding other trades such as another trade breaking or chipping a tile, where the damage is not directly caused by the quality of our work but somebodies neglect, an additional call out fee will be charged at a rate of $95 per hour for the repair work.
Our preferred tradesmen will be organised through PHBR. If the customer is wanting to use their own tradesmen then it will be the responsibility of the customer for all communication and scheduling.
CLEANING OF TILES, GROUT & MOULDPHBR takes no responsibility for mould or ‘dirtiness’ of tiles or grout after installation. It is the client’s responsibility to keep tiles, grout and silicone clean and free of mould.
It is recommended that you do not use BLEACH in shower recess areas as this can degrade the silicone and eventually lead to leaking showers. We recommend using bleach free mould killers and preventers. Vinegar is a good alternative to bleach for treating some moulds.
Do not apply anything to new tiling or grout or silicone work for 48 hours after completion. Keep all areas dry and clean for 48 hours after completion and do not touch or step on wet grout or silicone.
Our tradesmen believe we clean up incredibly well however as with all construction work there may be some minor dust, etc inside and outside the property that may be unpreventable due to the nature of our work.
PHBR takes all care, but no responsibility for dust or mess that may occur due to glue, mud/rain, occupational health and safety or general renovation and repair work.
We will always do our absolute best to protect your property and belongings, but by employing us we ask you understand that due to the nature of construction work, especially demolition, there are far too many variables to ever make a guarantee regarding the work area, or surrounding property.
CUSTOMER OBLIGATIONSCustomers are required to provide clear access at the time scheduled for your appointment. It is the customers responsibility to ensure that parking is available for the tradesman to work close by to site, as we have heavy tools and rubbish removal it is difficult to work over long distances.
It is important that all children are kept clear of the work area for safety reasons, we ask that nobody enters the area until completion.
It is recommended that clients ask the supplier where they got the tiles from for care instructions, and to find out if the tiles and grout need sealing. If storing tiles for a period of time before they are to be laid, please keep them in a dry position out of the weather. Any additional cleaning of tiles will attract a labour charge.
It is normal for there to be some minor hazing after grouting on a tile, and we recommend leaving the tiles to dry for 24 hours before cleaning the tile down using a ‘buffing’ circular motion using a DRY MICROFIBRE RAG.
PHBR takes no responsibility for hazing or staining of tiles, if the client has failed to advise us that the tile is porous, prone to staining or hazing or if special care is required.
PHBR will not take responsibility where there are changes in tile colour, etc, when beyond our control and unrelated to the quality of our work.
Clients are recommended to think about and advise us of what set out they would like if they don’t want us to choose. Once we begin to lay tiles, the tile choice is final and cannot be changed.
Clients are advised that there are often shade variations in tile boxes and that we will take no responsibility for tiles that do not match original tiles (particularly for repair work and leaking shower repairs).
Clients should ‘mix up’ the tiles from the boxes, if under the manufacturer’s instructions shade variation may occur.
WARRANTYThe warranty is valid as per the fair trading terms and guarantees do not apply for:• Work affected by movement, building movement or any factors not directly related to the quality of the work as per Australian Standards.• Work that is damaged due to the weather, natural occurrences or acts of God.• Work that has not had after care instructions followed, such as walking on/getting wet/etc work for a minimum of 48 hours, and the terms specified in our terms of service or as advised by your technician.• Any work that has been damaged or altered in any way from its original finish, including the installation of PC items, furniture, or cabinetry etc over the tiles.• Any work that has been specified in the scope of work as not being covered by the warranty and clients are advised to do their own research and make up their own minds in regards to set outs, materials of substrate, surface, subfloor, wall and floor materials, cabinets, and all non-porous surfaces before getting a quote.• Any work where the owner has been advised it’s against Australian standards, or that we don’t recommend completion in a particular way but you ask us to proceed.
WASTE REMOVALPHBR will remove demolition rubble and waste created in the construction. Unless explicitly stated in the scope of work / quote, PHBR will not take offcuts of tiles, boxes and rubbish from client purchased goods off the property. If you require rubbish removal a quote variation will be provided.
QUOTE EXCLUSIONSQuotations are based on standard sized tiles 200/200, 300/300, 300/600, 600/600. Smaller/larger tile sizes or intricate layouts may incur higher charges.
Quote does not include painting or unforeseen structural issues.
This quotation does not include assembly of fixtures such as vanities. If a vanity is flat-packed or requires assembly then an additional charge will be added.
IMPORTANT – Any changes of design, layout or fixtures will incur quote variations.
PAYMENT TERMSPayment can be made by cash or direct deposit. On acceptance of the quote, you agree to the following payments;
Deposit of no less than 25% invoiced two weeks prior to commencement,Progress payment of 25% invoiced on completion of waterproofing,Progress payment of 25% invoiced on completion of tiling,Final payment of 25% invoiced on job completion.
Late payments will incur interest charges. If your payment is more than 30 days late, we may utilise the services of debt collection.
ACCESSWe make every attempt to keep your pet secure, but take no responsibility for unrestrained pets.
Tradesmen require many vehicle trips during the workday so it is important that we can get in and out of the property freely and have parking close by. Please advise if there will be any issues with property access.
DRYING TIMESTiling, waterproofing, silicone and epoxy work general requires 48 hours minimum to ‘settle’ before it can be used. Keep the area clean, dry, and free of traffic for 48 hours or warranty becomes void.
WEATHERWeather may affect your work – delays are possible during severe thunderstorms or wet weather. Outdoor areas are often delayed due to rain, this includes balconies, any outdoor grouting or re-grouting work, tiling and waterproofing.
Clients are advised we may need to set up electrical tools outdoors and undercover if its raining. We request clients ensure we have access to a powerpoint either directly outside, in a garage or with an extension lead running into the yard or balcony.
WATERPROOFINGFor all waterproofing jobs, fresh primer, waterproofing, or at any stage in the project – no touching, walking on, or using the area at all.
OTHER TRADESClients are advised to be sure that access to the area will be clear for working. Ensure that your tradesmen will not be ‘working over each other’ to avoid delays.
If we are required to return to the job for incidents surrounding other trades such as another trade breaking or chipping a tile, where the damage is not directly caused by the quality of our work but somebodies neglect, an additional call out fee will be charged at a rate of $95 per hour for the repair work.
Our preferred tradesmen will be organised through PHBR. If the customer is wanting to use their own tradesmen then it will be the responsibility of the customer for all communication and scheduling.
CLEANING OF TILES, GROUT & MOULDPHBR takes no responsibility for mould or ‘dirtiness’ of tiles or grout after installation. It is the client’s responsibility to keep tiles, grout and silicone clean and free of mould.
It is recommended that you do not use BLEACH in shower recess areas as this can degrade the silicone and eventually lead to leaking showers. We recommend using bleach free mould killers and preventers. Vinegar is a good alternative to bleach for treating some moulds.
Do not apply anything to new tiling or grout or silicone work for 48 hours after completion. Keep all areas dry and clean for 48 hours after completion and do not touch or step on wet grout or silicone.
Our tradesmen believe we clean up incredibly well however as with all construction work there may be some minor dust, etc inside and outside the property that may be unpreventable due to the nature of our work.
PHBR takes all care, but no responsibility for dust or mess that may occur due to glue, mud/rain, occupational health and safety or general renovation and repair work.
We will always do our absolute best to protect your property and belongings, but by employing us we ask you understand that due to the nature of construction work, especially demolition, there are far too many variables to ever make a guarantee regarding the work area, or surrounding property.
CUSTOMER OBLIGATIONSCustomers are required to provide clear access at the time scheduled for your appointment. It is the customers responsibility to ensure that parking is available for the tradesman to work close by to site, as we have heavy tools and rubbish removal it is difficult to work over long distances.
It is important that all children are kept clear of the work area for safety reasons, we ask that nobody enters the area until completion.
It is recommended that clients ask the supplier where they got the tiles from for care instructions, and to find out if the tiles and grout need sealing. If storing tiles for a period of time before they are to be laid, please keep them in a dry position out of the weather. Any additional cleaning of tiles will attract a labour charge.
It is normal for there to be some minor hazing after grouting on a tile, and we recommend leaving the tiles to dry for 24 hours before cleaning the tile down using a ‘buffing’ circular motion using a DRY MICROFIBRE RAG.
PHBR takes no responsibility for hazing or staining of tiles, if the client has failed to advise us that the tile is porous, prone to staining or hazing or if special care is required.
PHBR will not take responsibility where there are changes in tile colour, etc, when beyond our control and unrelated to the quality of our work.
Clients are recommended to think about and advise us of what set out they would like if they don’t want us to choose. Once we begin to lay tiles, the tile choice is final and cannot be changed.
Clients are advised that there are often shade variations in tile boxes and that we will take no responsibility for tiles that do not match original tiles (particularly for repair work and leaking shower repairs).
Clients should ‘mix up’ the tiles from the boxes, if under the manufacturer’s instructions shade variation may occur.
WARRANTYThe warranty is valid as per the fair trading terms and guarantees do not apply for:• Work affected by movement, building movement or any factors not directly related to the quality of the work as per Australian Standards.• Work that is damaged due to the weather, natural occurrences or acts of God.• Work that has not had after care instructions followed, such as walking on/getting wet/etc work for a minimum of 48 hours, and the terms specified in our terms of service or as advised by your technician.• Any work that has been damaged or altered in any way from its original finish, including the installation of PC items, furniture, or cabinetry etc over the tiles.• Any work that has been specified in the scope of work as not being covered by the warranty and clients are advised to do their own research and make up their own minds in regards to set outs, materials of substrate, surface, subfloor, wall and floor materials, cabinets, and all non-porous surfaces before getting a quote.• Any work where the owner has been advised it’s against Australian standards, or that we don’t recommend completion in a particular way but you ask us to proceed.
WASTE REMOVALPHBR will remove demolition rubble and waste created in the construction. Unless explicitly stated in the scope of work / quote, PHBR will not take offcuts of tiles, boxes and rubbish from client purchased goods off the property. If you require rubbish removal a quote variation will be provided.